Course counsellor High English + High German + Intermediate Spanish

What are we looking for? 

We are looking for a dynamic person, with initiative, very strong communicational skills, who is goal-oriented and competent in creating and maintaining conversations with clients.  Your main responsibilities will be: 

• Contact potential clients to advise them and subsequently close the sale of the different available products (courses, accommodation, activities, ...) taking into account their motivations, needs and interests.
• (Gain) extensive knowledge of all products and services available and adapt them to the needs of the client and guarantee their satisfaction
• Provide all the information required by the client, resolve their doubts and incidents arising within the sales process.
• Track customer requests and queries proactively.
• Customer loyalty ensuring the correct fulfillment of the phases/deadlines/marked commitments. 
• Processing reservations, modifications, cancellations and resolving of incidents.
• Carrying out all administrative tasks associated with the position.

Requirements 

• Course counsellor High English + High German + Intermediate Spanish
• Excellent communicative competence 
• Active listening and empathy 
• Proficient in Microsoft Office 
• Valuable experience in international (business or eductional) environments. 

Terms 

• Type of contract: permanent 
• Full time 
• Location: Madrid, Spain 
• Incorporation: March 2022
• Salary commensurate with experience 

If you would like to work in an international environment while improving your Spanish, send us your CV at seleccion@iegrupo.com . We would love to meet you and have you in our team.  

We will be waiting for you